Audio Announcement

This is a very popular feature that can be used anywhere in the call plan to announce a message to the caller.

Most commonly, this is used as a Welcome message to greet the caller initially. For example: "Welcome to Windsor Telecom, all calls are recorded for training and monitoring purposes".

 

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To set up Audio Announcements, Select your chosen Audio File and how many times you wish for this to be played. Then click Save.

 

Audio Management -

 

The Audio button allows you to upload and store all the audios held on your account. This means you can quickly change audios on multiple numbers across your account, without having to upload the file individually each time.

Click Audio button on the top of the screen.

 

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You can have three options to apply an Audio message to your call plan:

 

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Hold audio -

 

Hold audio simply allows you to play either ringing or select from either classical, pop, easy listening, light rock or eighties when putting a customer on Hold. This can be selected from any divert option but needs to be enabled and the music type selected.

 

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Upload an existing audio file - 

 

If you have an existing pre-recorded audio file, simply click on the highlighted box to upload your file or drag it into the box to upload. Once the file is uploaded, you can go to your call plan and assign the audio file to the relevant section of your call plan.

 

Convert text - 

 

To convert a script or any text to an audio file, complete the following steps:

 

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  1. Click Convert text
  2. Type your message or script into the open field
  3. Select whether you’d prefer a Female or Male voice from the dropdown
  4. Click Process
  5. Click Play to listen to your new audio

If you are happy with your new audio, click Upload audio, apply a file name and it will appear in your audio file list.



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Record Audio - 

 

To record your own audio message

 

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  1. Click Record audio
  2. Once you have your microphone enabled, click Start recording
  3. Once you’re complete, click Stop recording

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  4. If you wish to rerecord your file, click Restart recording
  5. Click Play to listen to your new recording
  6. If you are happy with your new audio, click Upload recording, apply a file name and it will appear in your audio file list.