Can I add my own welcome message?

You may upload your own welcome message by logging into your Cloud Telephony portal.

  1. Go to Admin > Announcements
  2. Add Announcement and upload your desired file. The system supports both "wav" and "mp3" formats under 10MB.

To assign your Welcome message:

  1. Go to Incoming numbers > Welcome Message
  2. Select the desired number you wish to apply the message to.
  3. Browse to select your uploaded audio file.

If you run into any issues, feel free to call our Support team on 0800 160 1111 or email