Can I give callers the option to dial an extension if they know it?

Yes, this is available on our Cloud Telephony service. 

  1. You will need an IVR menu set up. 
  2. Set one of your IVR menu options to route to an option where the caller can enter the extension number for the user, they would like to speak to. As seen below:
  3. When the set up is completed, your callers will be prompted to press this new option on your IVR and dial the extension.

If you would like to further discuss this feature further, feel free to send an email to our experienced Support team on: or give them a call on: 0333 123 4141 and they will be able to implement this for you.