Windsor Telecom Help Center
Login to My Windsor
Cloud Telephony
General Support
Contact Us
Porting
General FAQ's
Current System Status
Account Settings
Cloud Telephony
Getting Started
System Features
Other Features
Chrome Extension
Handset Configuration
Cloud Telephony FAQ's
Windsor Phone
Call Manager Plus
Process
Inbound Call Management
Getting Started
Call Features
Other Features
Inbound Call Management FAQ's
Connectivity
Types of Connectivity
Installation Assistance
SIP Trunking
Getting started
Back to home
Windsor Telecom Help Center
Cloud Telephony
General Support
Contact Us
Porting
General FAQ's
Current System Status
Account Settings
Cloud Telephony
Getting Started
System Features
Other Features
Chrome Extension
Handset Configuration
Cloud Telephony FAQ's
Windsor Phone
Call Manager Plus
Process
Inbound Call Management
Getting Started
Call Features
Other Features
Inbound Call Management FAQ's
Connectivity
Types of Connectivity
Installation Assistance
SIP Trunking
Getting started
Cloud Telephony
A solution that places all your voice calls over the internet, providing you with a flexible, fast and reliable service that lets you take calls from
Getting Started
IP Addresses and Whitelisting
How to work remotely using Cloud Telephony
How to access the PBX portal
Helpful list of feature access or star codes
Linking your Cloud Telephony extensions to SSO
Users Guide: How to setup your Cloud Telephony account
See more
System Features
How to access call recordings in Cloud Telephony
How to manage phone extensions
How to manage additional and shared voice mailboxes
What is Call Barging and how to set it up?
How to manage incoming and public numbers on Cloud Telephony
How to add and configure Ring Groups
How do you play periodic announcements to the caller while they are waiting?
How to create a call queue on Cloud Telephony
How to manage Voice Menus (IVRs)
How to upload custom sound files
Call History
How to manage Time Intervals
How to create Call Forwarding rules per user
Can I change my hold music?
Can I add my own welcome message?
See more
Other Features
How do I record my calls?
Chrome Extension
How to use Windsor Telecom browser extension
Installing the Chrome browser extension
Logging into your browser extension
Handset Configuration
Can I have multiple handsets on the same Cloud Telephony account?
Why am I getting random inbound calls with no audio?
Cloud Telephony FAQ's
How to transfer a call
How to switch extensions
Can I give callers the option to dial an extension if they know it?
How to receive calls on another extension?
How to setup Cloud Telephony users
Why can't I dial International or Premium numbers?
How do I block certain numbers?
When porting to my Cloud Telephony system, when does my number get added?
Can I port a mobile number to my Cloud Telephony system?
Is there a conference call facility?
Do Cloud Telephony bundled minutes roll over?
How can I withhold my caller ID?
Can I send faxes via Cloud Telephony?
Can you recommend a conference phone?
Sound file uploaded is too large
How do I access my personal voicemail and add a custom greeting?
Can voicemail messages be sent to more than one email address?
How to manage Cloud Telephony users
How to login to your account
See more
Windsor Phone
How to use the Windsor Phone soft client.
Windsor Phone Troubleshooting guide for Android phones
How to install Windsor Phone mobile app
How to install Windsor Phone soft client
Can I conference call on Windsor Phone app?
How to login to Windsor Phone soft client
See more
Call Manager Plus
How to manage users in Call Manager Plus
How to customise wallboards
How to create and update statuses in Call Manager Plus
How to create a wallboard and assign a queue
How to manage queues in Call Manager Plus
How to create a new queue in Call Manager Plus
Viewing wallboards in Call Manager Plus
Viewing reports in Call Manager Plus
See more
Process
Intouch Dss console provision
How can I check a telephone numbers routing within Intouch
How can I check and download current device status within Intouch
What is the process for downloading basic call traffic reports from Intouch and what information is available.
