How to add Ratio Targets

Adding ratio targets automatically distributes inbound calls based on predefined percentages. For example, your Birmingham office could be allocated 20% of the calls, London 50% and homeworkers 30%. 

Open your call plan, click to add technology and select Ratio Targets

Set Ring duration to be how long you want the call to ring for before it moves on to the next step of the plan i.e. voicemail.  

You can have up to 10 targets handling the calls - these could be individual people or locations each with a unique phone number - but you must ensure that the Weight (%) adds up to 100%. 

Don’t forget to SAVE the overall plan once you are finished to active the changes.