How to add simultaneous targets

Simultaneous targets allows you to direct inbound calls to homeworkers, the office and call answering services at the same time. The first person to pick up the phone gets the call. This is useful if managing a high volume of calls.

Open your call plan, select click to add technology and select Simultaneous targets

You can have up to 7 different numbers listed – the maximum duration is 30 seconds, this is set by the Network and cannot be extended.

Enter the targets you require in the boxes provided. Use Add a new target to add extra lines if needed.

Don’t forget to SAVE the overall plan once you are finished to active the changes. 

TIP: Be aware of using mobile numbers with this technology as the mobile answer phone can activate and take the call.