Inbound Call Management
How to create a new queue in Call Manager Plus
- Login to the My Windsor portal
- Click on My Products > My Cloud Telephony. This will redirect you to the new My Windsor portal.
- Click the cloud icon from the menu on the left
- Select 'Call Manager Plus'
- Under 'Users' tab, go to 'Manage Queues' click on three dot icon
- Select 'Add Queue'.
- Select the Extension you wish to assign the queue to and then name the queue.
You are now ready to assign users to a Queue.