How to customise wallboards

Once you have created your new wallboard in Call Manager Plus and assigned a Queue, you can now customise your wallboard with your own colours and thresholds.

  1. Select the cog icon Cog-1
  2. From the dropdown, select "Manage Cards"
  3. By default your Thresholds are set to zero which you can now edit for each of the measurables.
    Manage card screen
  4. To change the display and reorder the statistics, you can click and drag the directional arrow icon Directional arrows to your required position. 
  5. To change the name of a wallboard card or set thresholds, click on the corresponding cog icon Cog-1 to display the "Update Wallboard Card" screen.

    Update wallboard card
  6. If you do not want to set a green or red threshold or feel that measuring it as a metric is not suitable in your business environment, you can disable it. Click "Enable Thresholds" to untick the box. 
    Enable thresholds
    Once disabled, it will display as a blue cards as default on your wallboard. 
  7. Once you have made your changes, remember to "Submit".