Inbound Call Management
How to manage queues in Call Manager Plus
- Login to the My Windsor portal
- Click on My Products > My Cloud Telephony. This will redirect you to the new My Windsor portal.
- Click the cloud icon from the menu on the left
- Select 'Call Manager Plus'
- Click on 'Queues' tab
You are able to view a summary of all your queues with an option to remove queues. View when a queue was created / updated and how many users are allocated to the queue, as well as the extension is assigned to that queue.