How to manage users in Call Manager Plus

1. Login to the My Windsor portal
2. Click on My Products > My Cloud Telephony. This will redirect you to the My Windsor portal.
3. Click the cloud icon  from the menu on the left   
4. Select 'Call Manager Plus'
5. Under 'Users' tab, you will view a list of the users. Select the cog icon on the user you would like to update.
   

6. There will be additional options available under the cog icon. These options will vary depending on the state of the user. See the table below for a description of the actions.

   Action	Description	Conditions
   Assign User	Assign an SSO account to the extension	No user account exists
   Resend User Invite	Resend a pending invitation	Active invitation pending
   Cancel User Invite	Revoke a pending invitation	Active invitation pending
   Send Password Reset	Initiate a password reset on behalf of the user	Activated user account exists
   Enable Access	Enable login access	Activated user account exists and access is disabled
   Disable Access	Disable login access	Activated user account exists and access is enabled
   Unassign User	Remove the link between extension and SSO account	Activated user account exists

You can also “Remove 2FA” from a user account as a manager – If they already have this setup and would like it removed for whatever reason, e.g. they lose their authentication device.

Update user presence

You can now manually change your user's presence if they have require additional wrap-up time, have a scheduled meeting, break or lunch time.

Manage queues

Manage Queues will allow you to view all the queues that the user is allocated to.

1. To remove the user from a specific queue, click the cog icon .
2. View when the queue was created and updated and how many users are allocated to the queue, as well as the extension that is assigned to the queue.