How to manage users in Call Manager Plus

  1. Login to the My Windsor portal
  2. Click on My Products > My Cloud Telephony. This will redirect you to the new My Windsor portal.
  3. Click the cloud icon Cloud from the menu on the left   
  4. Select 'Call Manager Plus'
  5. Under 'Users' tab, you will view a list of the users. Select the cog icon on the user you would like to update.
    Manage users
  6. You are now able to:
    - Update Presence
    - Manage queues
    - Disable user
    - Remove user

Update user presence

You can now manually change your user's presence if they have require additional wrap-up time, have a scheduled meeting, break or lunch time.


Manage queues

Manage Queues will allow you to view all the queues that the user is allocated to.

  1. To remove the user from a specific queue, click the cog icon Cog.
  2. View when the queue was created and updated and how many users are allocated to the queue, as well as the extension that is assigned to the queue.