- Login to the My Windsor portal
- Click on My Products > My Cloud Telephony. This will redirect you to the My Windsor portal.
- Click the cloud icon
from the menu on the left
- Select 'Call Manager Plus'
- Under 'Users' tab, you will view a list of the users. Select the cog icon on the user you would like to update.
-
There will be additional options available under the cog icon. These options will vary depending on the state of the user. See the table below for a description of the actions.
Action
Description
Conditions
Assign User
Assign an SSO account to the extension
No user account exists
Resend User Invite
Resend a pending invitation
Active invitation pending
Cancel User Invite
Revoke a pending invitation
Active invitation pending
Send Password Reset
Initiate a password reset on behalf of the user
Activated user account exists
Enable Access
Enable login access
Activated user account exists and access is disabled
Disable Access
Disable login access
Activated user account exists and access is enabled
Unassign User
Remove the link between extension and SSO account
Activated user account exists
You can also “Remove 2FA” from a user account as a manager – If they already have this setup and would like it removed for whatever reason, e.g. they lose their authentication device.
Update user presence
You can now manually change your user's presence if they have require additional wrap-up time, have a scheduled meeting, break or lunch time.
Manage queues
Manage Queues will allow you to view all the queues that the user is allocated to.
- To remove the user from a specific queue, click the cog icon
.
- View when the queue was created and updated and how many users are allocated to the queue, as well as the extension that is assigned to the queue.