How do you play periodic announcements to the caller while they are waiting?

In order to play periodic announcements to a caller, you will need a call queue.

Within a call queue, you can choose a sound file to play periodically at set intervals. For example every 15 seconds while the caller is waiting to be answered.

  1. Within your Cloud Telephony portal, go to Call Queue > Advanced Settings
  2. Select 'Add Periodic Announcements' and select the announcement or message you wish to play:
  3. Select how often (in seconds) you want the announcements to play.
  4. Click 'Save'.