Inbound Call Management
How do you play periodic announcements to the caller while they are waiting?
In order to play periodic announcements to a caller, you will need a call queue.
Within a call queue, you can choose a sound file to play periodically at set intervals. For example every 15 seconds while the caller is waiting to be answered.
- Within your Cloud Telephony portal, go to Call Queue > Advanced Settings
- Select 'Add Periodic Announcements' and select the announcement or message you wish to play:
- Select how often (in seconds) you want the announcements to play.
- Click 'Save'.