Businesses record incoming phone calls for lots of reasons. This option enables you to record incoming calls to later use in areas such as regulation purposes, disputes, marketing, training, customer service.
You may need to upgrade your plan to include call recording.
Open your call plan, click to add technology and select the Divert feature. Depending on your call plan layout you may have a queue or simultaneous target option instead.
Within this form there is a section Call Recording Settings. Use the dropdown menu to select the type of call recording you wish to use.
All call recordings are stored on the portal for 30 days (unless extended call record has been purchased).
Record all calls
This records every call on the particular feature you have activated it on
Record calls on demand
This feature allows you to press 7 during a call to start the call recording and then press 7 again to stop.
Call record recipient
Call record recipient allows you to automatically send all call recording to a designated email address in addition to them being on the portal.
Click SAVE when you selected the option you wish to use. Don’t forget to SAVE the overall plan once you are finished to active the changes.