How to manage incoming and public numbers on Cloud Telephony

An incoming number is your link to the outside world. It lets people call you from anywhere, from a normal phone or a VoIP system. Windsor Telecom offers incoming or inbound business numbers and route calls through to your extensions in different ways.

Incoming numbers look like a regular telephone numbers with an area code at the beginning and a series of digits at the end. Public numbers can be geographic (e.g. numbers beginning with 01, or 02) or non-geographic (03, 08). You can purchase different numbers for different purposes; for example, a non-geographic number for your website, and a geographic number for your local press advertising.


Adding a public Number

Public numbers can be geographic (e.g. numbers beginning with 01, or 02) or non-geographic (03, 08).

If you are looking for a new public number, contact your Account manager or contact our Sales Team on 0800 160 1111.

Once logged in to your Windsor Telecom dashboard, click 'Incoming Numbers' on the left-hand side of the screen. If you have any incoming numbers, they’ll be listed here.


How to define your incoming calls' destination

Incoming calls can be sent to any of these destination types:

  • A phone extension, either Regular or Virtual
  • A Ring Group, also known as a ‘hunt group’, containing several extensions
  • A Call queue, where the call is held until someone answers
  • An IVR menu, where they can choose from a list of options
  • A Shared mailbox, or voicemail destination

Use the icons across the top of the screen to create the destinations you’ll need.


How to assign a destination to your number

  1. Click 'Incoming Numbers' at the top of the screen.
  2. Then, click the incoming number you want to edit. The number you select is highlighted with a grey outline.
  3. If the number is new, you will see 'Not set' next to the destination. Click here to create the default destination for the number.
  4. Choose from the destinations that you created in "How to define your incoming calls' destination" section above.

Advanced destination options

Your Cloud Telephony service allows you to define a number of additional destination options:

  • Routing Rules allow you to specify how a call is handled at different times. For example, you may want work calls routed to your mobile during office hours, and routed to voicemail on evenings and weekends.

    To add a new rule, click 'Add' and set the Time interval and Destination.
    Note: These will only apply to external calls.
  • Welcome Sound allows you choose a sound file that’s played to the caller on connection. To learn how to do this, visit here.
  • Set Identifier allows you see which number someone has dialled by giving the number a unique name.
  • Switch to Fax converts the number into a fax line. Fax numbers are noted with a small fax machine icon.
  • Remove Phone Number permanently deletes the incoming number from your account.