How to work remotely using Cloud Telephony

Please find below some frequently asked questions about working remotely and your Cloud Telephony system.

Can we take our phones home?

Yes! Most of your VoIP phones can indeed be unplugged and then connected to your router at home.

What other options do we have to work remotely?

There are plenty of ways to bring your extension with you, wherever you are. Some of the possible options are:

  • Windsor Phone: Team members are able to log in and use their extension from any browser or as a desktop application.
  • Windsor Phone mobile app: Team members are able to download the app on their iPhone and make and receive calls, as if they were in the office. 

Please note: you can only connect three devices to an extension at any time!

Is this any different to using a desk phone? (e.g. in terms of call queues and ring groups)

No - it should behave in exactly the same way - just like bringing your desktop phone home with you. This includes:

  • Ring groups
  • Call queues
  • IVRs

Can we help you set up a softphone?

Sure, for instructions on how to install Windsor Phone softphone, visit our guide