Time of day routing (timezones)

Time of day routing enables you to configure incoming call flow patterns so that these calls are routed to locations during specific times and days of the week. It also allows customised messages to be played when you're unavailable.

There are two levels of time of day routing.

Timezone (1) allows you to configure opening hours. For example, 09:00 – 17:00 the calls will divert through to the office and outside of these times it will go to voicemail.  

Timezones (3) & (10) is a more advanced version. These options allow you to be more specific and flexible with the times you receive inbound calls and allow you to have more than one time zone. For example, from 09:00 – 12:00 calls go to target number A, from 12:00 – 17:00 calls go to target number B and from 17:00 – 21:00 calls go to target number C. It's also possible to add additional voicemail messages for each different time zone. 

Open your call plan. Either double click on the green line or Click to Add Technology. Then select the feature Time of Day routing. This will open up the box below: 

Enter in the times you require calls to come through to your destination number. If you are using multiple time zones, then select Add new zone to add a new zone when required. 

Click Save once you have entered in all your opening times. This will now take you back to your current call plan. 

You can now shift between your time zones using the green arrow and configure the plan under each time zone.  

For example: a call coming in Mon - Fri 09:00 – 17:00 will divert to the office (Zone 1 of 2) but all other calls go straight to voicemail (Zone 2 of 2). 

Click to add technology under each branch and build the appropriate plan. Don’t forget to SAVE the overall plan once you are finished to active the changes.